Refund Policy

This store accepts returns for new merchandise whether the reason is a product problem or a non-defective change of preference. Exchange requests are accepted as well. When there is no defect, the item must be unused and kept in its original condition.

Request review after delivery

Send the request to pudoqabu949@gmail.com within 30 calendar days of delivery, with the order reference, checkout email and reason. If goods are damaged, defective, wrong, incomplete or materially unlike their description, include clear photos or video and retain the packaging and parts. These steps do not reduce any non-excludable legal rights.

Mailing an approved return

Contact us and receive approval before mailing the goods. We then confirm the correct returns address and directions; do not treat our correspondence address as a returns warehouse. The package already contains a free prepaid return label. After approval, use that enclosed label for an eligible return without paying its return postage or label cost. Tell us if it was lost or omitted so we can assist. We do not impose a restocking fee.

Choice of exchange or refund

An exchange is subject to review and the stock actually available. If a refund is approved, we process and initiate it through the original payment method within 10 days. The card issuer, bank or payment provider may take further time to show the credit.